How can we help?

Mirinae is a pure Korean word which means the “Milky Way”

Just as Milky Way was formed, Mirinae hopes all of you make your own way of the Korean learning journey with us

You enter a Korean sentence and Mirinae will…

• translate the sentence
• show you all the individual parts of speech
• find and explain any grammar patterns present
• explain the particles and honorifics and verb conjugations
• identify & explain any idioms or neologisms used
• and draw out a parse tree showing all the individual phrases & clauses in the sentence!!!!!

• Mirinae Explorer
  : A unique & exclusive exploratory learning tool for Korean learners
• Mirinae Lessons
  : Well-structured Korean grammar lessons including culture and trends in Korea
• Mirinae Chrome Extension
  : While enjoying K-media on YouTube or Netflix, the browser extension makes Mirinae Explorer accessible on any web-page

We currently support 6 user languages, which are…

• English, Japanese, Spanish, Vietnamese, Indonesian, Russian, French, Mongolian, Thai, and Chinese

And more languages are coming up very soon…

• Arabic

**Mirinae Lessons is in English only for now**

Yes, when you sign up for a free Mirinae account, you’ll receive 14 day trial of unrestricted, Pro access to all of our learning features at no cost or obligation.

You can use the trial period to fully explore our offerings and decide if they meet your needs. At the end of the trial, your account will automatically revert to a regular Free account, still with unlimited sentence explorations, but with limited details and feature access.   Or, you can subscribe at any time to keep using all the Pro features and lessons by clicking on one of the “Subscribe to Pro now” buttons.

No, it will automatically cancel itself after 14 days and revert your account to a regular Free account.    You will not be subscribed or charged anything, the trial is completely free, and requires no credit card or commitment to purchase a subscription.

When you account reverts to a Free account, you will continue to be able to use the Mirinae analyzer to get summary sentence explanations, but you will not be able to access Mirinae Lessons or some of our advanced tools, such as the OCR image reader or Listening Practice Tool.

You can subscribed to a Pro account at anytime, during or after the trial, just by clicking on any of the Subscribe to Pro buttons that will appear if you attempt to access a Pro level service.

Mirinae Beta has been free for quite some time, and we are very pleased that so many learners have found it a unique and valuable learning aid. It has taken a lot of effort and resources to make this service available, and we now need a viable way for us to be able to continue to do so and to add more useful learning tools.

The most direct and cleanest way for us to do this is to establish a subscription model. We have tried to price it modestly, so it is in reach of most of our users, and we continue to provide free, unlimited access to the analyzer and its top-level explanations.

Perhaps the most valuable asset and the one that has taken the most time and effort to build is the grammar and idiom pattern library that underlies the analyzer and its reference results. It is, as far as we know, quite unique, and although we were reluctant to put some of the deeper reference material into the Pro plan, we felt we had to account in the subscription model for its uniqueness and the effort it has taken to build it.

We hope you will understand this move and will consider helping us keep the service going and continue the development of our services. We have plans to add many more learning resources and they will, of course, all be accessible under the paid plans.

And if you have any ideas for additional tools or services that will make a paid plan more palatable to you, please let us know!!

At Mirinae, we offer different levels of access to our features based on your membership status.

• Guest user
  This is a free service that requires no payment or registration.  You get unlimited access to our Sentence Analyzer and its top-level explanations, but we will not store your exploration history and you will not be able to participate in the various discussion boards within the Mirinae services.

• Free user
  Users who register and create an account with us but who are not on a paid subscription have a Free account.   Immediately upon registration, the user gets a free upgrade to Pro for a trial period of 2 weeks, during which you’ll have full access to all of our premium features.   After the trial expires, the account returns to be a Free account, with the same access as Guest users, but we keep a history of all your explorations that you can browse and review at any time, and you can participate in any of the various discussion boards within the Mirinae services.

• Mirinae Pro user
  Users who establish a paid subscription with Mirinae.   Pro users get all the services that free users get, plus:
• • Unlimited access to the Sentence Analyzer including library content
  • Full access to the lessons including newly opened lessons in addition to the currently published lessons

We are committed to continuously adding valuable services for Korean language learners and all new services will be available exclusively to Mirinae Pro subscribers.

To take advantage of our 2-week free trial and experience all that Mirinae has to offer, sign up today!

If you’re interested in learning more about the features and benefits of Mirinae Pro, please visit our website to explore the details here.

Here are the payment options we accept:

Card payment using PayPal

If you purchase via our website, we only accept payment with PayPal.
Using PayPal which is a highly secure financial service, we provide reliable transactions to users worldwide.
You can view and manage all subscription management issues on PayPal & on our subscription page.

**If you have trouble using PayPal, purchase Mirinae Pro through our mobile apps

In-app purchases

You can also buy our subscription through the Apple App Store or Google Play store.
Be aware that different prices and conditions may apply in these cases.

No!!  A single Mirinae account is all you need!

Since we allow signups via multiple login services, people sometimes create multiple accounts and login in different ways at different times. We recommend you create one account and use it on all devices and desktops, so that your history and lesson tracking and any Pro subscription you have is active and available across all your devices and desktops.

This should only happen if you cancel your account, and even the, only at the end of the subscription period in which you canceled.

Sometimes, your Pro status might seem to disappear, but please ensure you are logged into the Mirinae Account you were logged into when you subscribed. Since we allow signups via multiple login services, people sometimes create multiple accounts and login with one of the alternate accounts. Any Pro subscription is tied *only* to the single Mirinae account you subscribed under, and you may login under that Mirinae account on any supported device or desktop.

If you have followed the above advice and still seem to have lost your Pro status, please contact us on support@mirinae.io and we will assist you.

You can cancel at any time, and use Mirinae Pro for the rest of the subscription period

More on that here.

If you subscribe via Mirinae site

1. Go to profile
2. Click My account
3. Go to Subscription and select Cancel

If you subscribe via the Apple App Store

1. Go to Settings on your iPhone or iPad
2. Tap your Apple ID
3. Tap Subscriptions
4. Tap Mirinae subscription
5. Select Cancel

If you subscribe via the Google Play Store

1. Open the Google Play Store
2. Confirm that you are signed in to the correct Google account
3. Tap Menu Subscriptions
4. Select Mirinae subscription
5. Tap Cancel subscription

At Mirinae, we are committed to providing top-quality education. Before making a purchase, please be sure to check that your mobile or desktop device meets the necessary specifications, including the latest version of operating system and browser, to run the app. If you are not satisfied with the service, we encourage you to reach out to us to resolve any issues.

For purchases made via the app store (in-app purchases on mobile devices), refunds are subject to the policies of the app store where the purchase was made. As a seller, we cannot control or process refunds for in-app purchases. Users must comply with the policies of the app store where they made their purchase.

For purchases made with PayPal, if you have any problem, please contact us within 7 days of purchase to request a refund. We will first need to confirm the case before proceeding with the refund. Please note that refunds will not be provided for simply changing your mind or for personal circumstances such as lack of time or financial constraints. In order for us to confirm your purchase and process the refund, you must provide proof of purchase.

If you choose to cancel the renewal (repayment) of your membership, your subscription will remain active until the expiration date. Please note that canceling a subscription does not guarantee a refund for payments you already made.

To request a refund, please send an email to support@mirinae.io with the following information:

• Your name and purchase date
• A description of the issue you are having with the service (including captured images)
• A receipt or proof of purchase

If you have any other questions, contact us at support@mirinae.io.

Please note that this policy is subject to change without notice.

Just give it the text you want to be explained and it will give you a complete breakdown of all the words and particles and conjugations, explain the grammar patterns, and the phrase structure to show how sentences are formed.

To see more, visit & see our tutorial videos.
https://mirinae.io/#/help

Using Machine Learning, Natural Language Processing, and Compiler technology,

Mirinae Sentence Analyzer achieves over 95% accuracy.

We apologize for the trouble you are having with our service. Since our service is based on machine learning, it has been evolving. There are chances that you get the wrong results.

1. First, try to check word spacing if it’s correct
2. Check the spelling of Hangul
3. Still having trouble? Do as follows
   – Please explain exactly how it is not working and send us a screen capture of any errors or messages.
   – Also, send us your device information, including brand and model number and OS version.
   You can send us feedback using the form on our site.

Then, we will pass on your ‘ISSUE’ to our engineering team. They will take a look at it and we will get back to you as soon as possible.

Parsing error

: You see in a sentence that breaks the analyzer when using Mirinae Explorer

Spacing error

: You see in a sentence that breaks the analyzer or shows different analysis results due to different spacing.

Sure thing!
We always appreciate any kind of feedback & suggestions.

We are very open to taking suggestions to improve the quality of our service.
Your great suggestion will be delivered to our operation & planning team, and they will look over your opinion carefully to improve our services.

We are planning to upload 2 lessons every other week.

You can always email us or send feedback using the form on our site.

• support@mirinae.io

You can learn with Mirinae via our iOS app, Android app, and web (mobile or desktop)

**Recommend System requirement: The most latest version of Chrome browser**

Laptop or Desktop (web)

On your laptop or desktop, you can access Mirinae through www.mirinae.io.

If you are using an old computer, check below to see if you meet these requirements:

• Operating system: either Windows 7 or above, or Mac OS X 10.12 or above
• A recent version of Chrome, Firefox, Safari, or Edge

Mobile (web)

You can also use the browser on your mobile. The requirements should be in accordance with OS version & a recent version of the browsers.

Mobile (app)

To use Mirinae on the go, you’ll need to download the Mirinae app for your mobile device.
We have both an iOS (Apple) and Android version of our app

• If you have an Apple iPhone or iPad, you’ll need to be running iOS 13 or above.
• If you have an Android phone or tablet, you’ll need to be running Android 7.0 or above.

There are two ways to “reset my password”

1. When you are logged in
   – Click “my account”
   – Go to “account setting”
   – Change your password there

1. When you cannot log in
   – Click “forgot password”
   – Go to reset password
   – Follow the instructions and change your password

We have developed a core version of the library with over 500 patterns based on those defined by the National Institute of the Korean Language, and we will be continually updating it through curated crowd-sourcing.

Korean grammar lessons have been & will be developed by language teaching professionals who have master’s or doctor’s degrees in the Korean language.

Do you have any questions or suggestions?

• Send an email to our Helpdesk : support@mirinae.io
• Go to our Website. Find & click a question mark in the bottom right-hand corner, and you will find the feedback form by clicking ‘Contact us’.
• Instagram
• Twitter
• YouTube

Did you find a Bug or a typo?

Contact our helpdesk : support@mirinae.io

Please make it as detailed as possible, including the device, and username, describing the action you were taking when the issue occurred, and also taking a screenshot to include in the report.

John Wainwright who is an Australian computer scientist and CTO of Mirinae became interested in Korean culture and started to learn Korean some years ago.

He was intrigued by how difficult the Korean language is for English speakers and yet how beautifully simple and elegant Hangul is.  He learned Hangul in a weekend, but he is still struggling with Korean!

A particularly difficult aspect for Korean learners when they encounter written Korean is to understand the structure of the text.

From his background in programming language design and machine learning, he realized it would be possible to build an automated analyzer that could break down encountered Korean into all these components and explain this complex structure in detail.

This would allow any encountered Korean to become “comprehensible input”, a crucial component in acquiring a language.